聯通投訴記 之二

(You can find previous story here)

Maybe you still remember that I did complain the Unicom CDMA at the beginning of October. The person from the Quality Manage Department, whose ID is 5236, said he will transfer my request to the right department at October 11 (or 12). He also said he will remind the right person to call me at October 13.

I waited for them for almost one month, no one contacted me. I still got phone check and I did pay it. It made me real frustrating when I missed several calls at last Friday, October 7. I complained the network problem and raised the calling ID disabling function problem again. I let the operator of 1001, Unicom hotline, to contact that person of ID 5236.

He called me eventually, but what he can say is still the useless "sorry". I became angry, not only for the problem but also for the after sales service. They do not seriously treat my issue, which is the biggest reason I want to quit the package.
He said that such a thing won’t happen again and promised that I will get the call from the right department at October 10.
October 10, I waited entire day but got nothing. I called 1001 and asked the operator to transfer my phone to the Quality Manage Department. A female answered my call and promised that I will got reply at Wednesday.

October 12, Wednesday, I didn’t get any call from them. I called 1001 again at 15:00. This time even worse, the operator of ID 1615 even said she didn’t know how to transfer to the Quality Manage Department. I told her I will complain her if she refuses to transfer my phone to the Quality Manage Department. All of the sudden, she agreed to do that. Later on, she told me that all lines were busy of the Quality Manage Department. I called again and again, but always got the reply that lines were busy. I told the operator of 1001, I will stop to pay the check if they can’t deliver my message to the Quality Manage Department or no responds.
Thursday morning, a new person from the Quality Manage Department whose ID is 5233 called me. He forced me to say the story again and did explain to me again, which I already said and heard more than 10 times. I declared that if they don’t agree me to quit the package, I will stop the payment from next month and stop use their CDMA.

Thursday afternoon, he called me again and said sorry again. But it doesn’t make any sense; I was already driven mad by them. I insisted that I will quit the package.

Friday night, again, a new person whose ID is 5218 called me. Again, he forced me to say the story and did explain again. What a mess! I let him bring the information to their manager; I will insist to quit the package and do not accept any alternative solution.
Let wait and see.

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